How can we help?

Kinsona is a place to book hotels where you see what you’re paying for. Before you pay, you see the room price and what we charge, listed separately. An account is free.

Yes. We’re early, and we’d rather say so than pretend otherwise. Expect a small team, a few rough edges, and real people answering your messages. If something goes wrong, tell us.

Choose Join Free and sign up with Google, Microsoft or email. It takes about thirty seconds, and you don’t need a credit card.

No. An account is free, with no subscription. We charge only when you complete a booking, and every charge is on your receipt before you pay.

The first 1,000 people to join have Founding status. As new benefits launch, they’ll be offered to Founding accounts first. We’ll share details when there’s something real to share.

Hotels. That’s it for now. If that changes, we’ll tell you plainly.

You can book hotels in cities around the world. Prices are shown and charged in US dollars for now.

Your Passport is the record of every stay you book on Kinsona, with each receipt, in one place.

Many booking sites sell whole trips, and the page can fill up with bundles, banners and prices that are hard to pin down. Kinsona sells one thing, a hotel room. You see the room price and what we charge, listed separately, before you pay. Then you decide at your own pace.

Messages like that can make a decision feel more urgent than it is. We’d rather you book when you’re ready, so we don’t add pressure to the page. We show the room, the price and the cancellation terms, and the rest is up to you.

A bundle can make it hard to see what each part costs. We sell hotel rooms only, so you always see one price for one thing, with our two charges beside it. If a bundle suits you, other sites do them well.

We keep each page to what you need to decide: the room, the price, the terms and our charges. We don’t send you through a dozen tabs or pop-ups asking you to add a car, insurance or a flight. Fewer steps means less to untangle.

No. Many do useful things, like flights, packages and trip planning. We chose to do one thing, hotels, and show its price plainly. Compare us with any site and choose what suits you.

We add two small charges to each booking: a flat platform fee and the Kinsona fee. Both are on your receipt, and together they’re all we earn on it. If you don’t book, we earn nothing.

The price of your room, with taxes and payment processing included, combined into one number. Our two charges are listed separately below it.

A small flat charge for each room, shown as its own line. It helps cover the cost of running Kinsona, and it’s one of the two things we earn on a booking.

The second charge we add to your booking. It’s the other thing we earn, and you see it before you pay.

Because the amount is what you actually pay. A receipt should tell you what left your card, not make you do the math.

The room costs us a certain amount, and we add our two charges on top. You see both. That’s the whole idea.

Often, but not always, and we won’t promise otherwise. Prices vary by hotel, date and demand. Compare our final total with any site. We want you to.

The Room total includes your room and the taxes collected at booking. Some hotels also charge extra at the property, such as resort or parking fees. Those are set by the hotel, and you’ll find them under Policies & information on the hotel’s page.

Any foreign exchange fee is charged by your card issuer, not Kinsona.

No. Once you book, the amount is fixed. Your confirmation shows exactly what your card was charged, and the total on the checkout page can differ from it by a cent because of rounding.

Choose Book Hotels, enter a destination, your dates and your guests, then search. You can also tap a city on the Book Hotels page to see rooms for an upcoming weekend.

Not every hotel has rooms every night. Try different dates, or search a nearby area.

Our selection is large but not complete. If a hotel you want isn’t there, tell us. It helps us decide what to improve.

Your room type, bed setup, the cancellation terms for that rate, the Room total, and both of our charges. If anything is unclear, don’t book until it is.

Yes. Enter the name of the guest who will check in. It must match the photo ID they show at the hotel.

Yes. Choose the number of rooms when you search. Each room is listed separately as Room 1, Room 2 and so on, with one total. For larger groups, write to us.

Not today. We’ll tell you if that changes.

By email right after you book, and on your booking page in My Trips. Keep both.

Your Kinsona booking reference starts with KIN-. The hotel may also have its own confirmation number, shown on your booking page. Quote either one when you contact us.

You can ask the hotel. Times and room assignments are the hotel’s call, and we can’t promise them. Most hotels also ask for photo ID and a card at check-in.

By card at checkout. If we add other ways to pay, they’ll appear there.

When you complete checkout. Some hotels may also ask for a card at check-in to cover incidentals.

Look for a charge that includes KINSONA. Your confirmation email shows the exact amount and date so you can match it.

Kinsona arranges your booking, the hotel provides your stay, and your payment is processed securely. The hotel’s cancellation terms apply, and you see them before you pay.

Your payment is processed securely. Kinsona never records or stores your full card number.

Usually the bank flagged it, often because the booking is international or the amount is unusual. Try again, use another card, or call your bank. If it keeps failing, write to us.

On your booking page in My Trips, and in your confirmation email.

It depends on the rate. Every rate shows its cancellation terms before you pay, including each deadline and what you’d get back at that point.

Open My Trips, choose the booking, and select Cancel Reservation. Your booking page shows the charge and the refund for each date before you confirm.

Before the free-cancellation deadline: you’re refunded as the rate allows.

After a deadline: the hotel’s charge applies, and any remainder is refunded.

Non-refundable rates: no refund.

Refunds go back to the card you paid with. Your bank decides how quickly they appear, usually within a week or two.

The hotel keeps the payment if you cancel or don’t show up. Choose these rates only when your plans are certain.

Most hotels don’t allow edits to a confirmed booking. Write to us and we’ll ask the hotel, but we can’t promise they’ll agree.

Tell us right away. We’ll work with you and the hotel on a fix, and you’ll be refunded for anything you can’t use.

GMT. Your booking page lists each deadline in GMT, so check it against your own time zone.

Each room has its own cancellation terms, shown on your booking page.

Your Vault is your Kinsona balance. It starts at $0.00. We’ll tell you before anything is added to it or changes how it works.

Because nothing has been added to it yet. We don’t add anything we aren’t ready to honor.

No. Vault credit isn’t cash and can’t be withdrawn.

Use the same method you signed up with: Google, Microsoft or email. If you use email, choose the password reset link on the sign-in page.

Open your account menu and choose Profile. You can change your name and other details there.

Write to us. We’ll delete your account and personal details, except records we’re required to keep, such as booking and payment records.

One account per person.

Use the unsubscribe link in any marketing email, or write to us. We’ll still send booking confirmations and receipts, because you need them.

What we need to book and manage your stay: your name, email, booking details and basic usage data. Your payment is processed securely.

No. We don’t sell your personal information.

The hotel gets what it needs to host you. Your payment is processed securely to complete the booking.

A few, for sign-in and basic analytics. See our Cookie Policy for details.

Email info@kinsona.com with “Security” in the subject. We’ll read it and respond.

Because trust shouldn’t depend on taking our word for it. See what we earn. Keep what you save.

We cover hotels, and we don’t have a phone line. We’re careful about what we switch on, and we’d rather have you wait than disappoint you.

金 means “gold” in Japanese, and सोना means “gold” in Hindi. Gold is something anyone can check for themselves. That’s the standard we’re aiming for.

More than you see today. We’d rather earn it than announce it.

Wait a minute, and don’t pay again. Check My Trips and your email. If nothing appears within a few minutes, write to us with the time and amount, and we’ll trace it.

Don’t rebook. Write to us with the time, the amount and your email, and we’ll trace it.

Check spam, and mark messages from notify.kinsona.com as safe. Then look in My Trips. If the booking isn’t there, write to us before booking again.

Availability and prices move in real time. If a rate stops being available, we say so before you pay, and you’re never charged without seeing the total first.

Send it to us. We can’t promise to match it, but we want to know, and we’ll look into it.

Raise it with the hotel first, then write to us with your booking reference. We’ll help where we can.

Refresh, try another browser, or write to us with what you were doing and which device you used.

Visit Partner With Us. We’d like to hear about your people.

Choose Press or media on the Contact page.

Visit the Investors page.

Use the Contact page. A person will read it.

Use the Contact page, or choose Support in the menu. You can also email info@kinsona.com. A real person reads every message.

Within one business day.

Your booking reference, the email you signed up with, and what happened. Screenshots help.

Not yet. For same-day issues at a hotel, call the hotel directly. The number is on your confirmation. Then write to us.

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